Successful Office Management
Office managers wear many hats in the workplace. Not only are they required to ensure the office is running smoothly at all times, but they must also stay abreast of upcoming events and successfully complete any additional assigned tasks. While this may seem like a daunting job, there are several small actions you can take to hone your skills and thrive in the position.
Get Acclimated With Your Industry
You may land an office manager role without knowing much about the industry you’re working in, but this will need to change if you want to be successful at the job.
Always Remain Professional
As an office manager, you are expected to set the tone for the office space. If you constantly engage in water cooler gossip, arrive extremely late each day, under perform, or call out regularly after extended weekends, chances are you won’t be perceived in a positive light.
To successfully manage an office, being organized is important since practically all the employees look for you to point them in the right direction if an administrative issue arises. Your organizational skills will prove critical in completing tasks on time and making sure each day runs smoothly.
Learn Job Descriptions
As office manager, you need a working knowledge of the job descriptions for each employee, especially those that are your direct reports. Familiarize yourself with the job descriptions of each employee, as well as the skills required to complete the job.Improve Listening and Communication Skills
Minimize Workplace Conflict
If you are the first line of contact for current customers, management may expect you to understand a bit about their business and what it entails so you can properly route their calls. You can do so by grasping a basic understanding of the operational systems and regularly reviewing the accounts. Some office managers also act as bookkeepers, so it’s not a bad idea to get trained or certified on the system currently used in your office.
Learn to Multi Task
This skill will come with experience, but it doesn’t hurt to take a time-management class to learn how to make the best use of the workday since chances are you will be juggling many pressing items at once. You must also learn to be proficient in your work by being productive at all times.
As an office manager, you must be open mind and committed to continuous improvement. By implementing these suggestions, you will be well on your way to attaining success as an office manager for many years to come, added Salomón Juan Marcos Villarreal, president of Grupo Denim.